Creating and Updating Your Questions and Answers Profile
To register with password Manager, you need to create your personal Questions and Answers profile. A Questions and Answers profile (Q&A profile) is a series of security questions to which you specify your private answers. Later, you will provide your answers to the security questions when using the Self-Service site to reset you forgotten passwords or unlock your account. When you create or update your Q&A profile, ensure that nobody knows the correct answers to the Q&A profile questions but you.
To create or update your personal Questions and Answers profile
1.
Connect to the Self-Service site by using the procedure outlined in Connecting to Self-Service Site.
2.
On the Welcome page, click the My Questions and Answers Profile box.
3.
On the Enter Your Password page, type in your password in the Password text box, and then click Next.
4.
On the Enter Defender Passcode page, type the passcode from your Defender token, and then click Next.
This step is optional and appears only if the administrator has configured Defender in your environment.
5.
On the Configure Your Questions and Answers Profile page, do the following:
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To change language of your Q&A profile, click the Select Language link and choose your preferred language from the Select your preferred language list.
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To prevent anyone from seeing your answers to the questions in your private profile, select the Hide my answers for security purposes check box. Then, your answers will be displayed as a series of asterisks. This step is optional and appears only if the administrator has configured Password Manager to allow you to hide your answers.
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If required, select the I agree that Password Manager will store my personal information check box.
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For questions titled Question, specify your answer.
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For questions titled Select a question, choose a question from the drop down list, and then specify your answer to the selected question.
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For questions titled Create your own question, type in any question, and then specify your answer to this question.
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For questions titled Help Desk authentication question, specify your answer. Should you ever forget your password and contact Help Desk for assistance, the operator may ask you to tell the complete answers or several characters from each of your answers to questions of this type.
6.
On the Select Target Systems page, select check boxes next to the systems in which you want to reset your password, and then click Next.
This step is optional and appears only if the administrator has configured Password Manager to allow you to manage your passwords in different systems.
7.
If prompted, on the Enter New Password page, do the following:
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To ensure that your new password complies with the current password policies, click the click here link to see the password policy requirements.
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Type your new password in the Password text box.
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Re-type the password in the Confirm new password text box.
This step is optional and appears only if your password has expired or the administrator has configured Password Manager to require password reset at next logon.
8.
When done, click Finish.
If you have forgotten your password and, at the same time, are not registered with Password Manager, you must obtain a temporary passcode from the help desk before you can create your Questions and Answers profile and reset your password.
To create or update your Q&A profile by using passcode
1.
Connect to the Self-Service site.
2.
On the Enter Your User Name page, type in your user name, and then click OK.
3.
On the Welcome page, click I Have a Passcode.
4.
On the Enter Passcode page, type in your temporary passcode, and then click Next.
If you do not yet have a passcode, you can obtain it from the help desk.
5.
Follow steps 4-5 in the procedure outlined above.
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The answers are not case sensitive.