Connecting to Self-Service Site

You can open the Self-Service site by clicking the desktop or Start menu shortcut to the site. If there are no such shortcuts on your computer, you can open the site by entering the Self-Service site URL in your Web browser. You can obtain the URL path to the Self-Service site from your system administrator.

1.	Connect to the Self-Service site by typing the Self-Service site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/QPM/User/, where <ComputerName> is the name of the computer on which Password Manager is installed.

2.	On the Enter Your User Name page type in your user account name, and then click OK.

If you forgot your user name, follow the steps outlined in Locating Your Account. If you have entered only part of your user name, then you will be redirected to the Locate Account page where you can select your account or search for it.

•	<user_name>,

•	<domain>\<user_name>, or

•	<user_name>@<domain>,

where <user_name> is your user name and <domain> is your domain.

3.	On the Welcome page, you can perform the following tasks:


Task	Reference
Register with Password Manager or update your personal Questions and Answers profile	Creating and Updating Your Questions and Answers Profile
Reset your forgotten passwords	Resetting Your Password
Change your passwords	Changing Your Password
Unlock your account	Unlocking Your Account
Set up e-mail notifications	Configuring My Alerts

If your account is locked, and if you forgot your user name or your password, you can access the Self-Service site of Password Manager from the Windows logon screen, provided that the administrator has configured Password Manager to allow you open the Self-Service site from the Windows logon screen.

1.	If you are not logged on to the system, press Ctrl+Alt+Del and click the Forgot My Password link on the Windows logon screen.

2.	If you are already logged on to the system, click the Manage My Password link on the Windows logon screen on a pre-Windows Vista operating system or the Forgot My Password link on a Windows Vista or Windows 7 operating system.